Refund & Return Policy

At Azuba Trends, we aim to provide a transparent and fair shopping experience. This Refund & Return Policy explains how returns, replacements, and refunds are handled for orders placed through our website.

By placing an order on Azuba Trends, you agree to the terms outlined below.

Product Sourcing & Responsibility

Azuba Trends curates products from trusted third-party marketplaces such as Meesho, Amazon, and Flipkart. We do not manufacture products ourselves.

Returns, replacements, and refunds are processed in accordance with the policies of the respective supplier or marketplace from which the product is sourced.

Return Eligibility

A product may be eligible for return or replacement under the following conditions:

  • The product is damaged, defective, or incorrect
  • The product received does not match the description
  • The issue is reported within the allowed return window mentioned on the product page

Products must be unused, unwashed, and returned in original packaging with tags intact, where applicable.

Non-Returnable Items

Certain products may not be eligible for return or refund due to supplier restrictions. These may include:

  • Personal care items
  • Innerwear or hygiene-related products
  • Customized or made-to-order items
  • Products marked as non-returnable on the product page

Please check the product listing carefully before placing an order.

Return Process

To request a return or replacement:

  1. Contact us through the Contact Us page within the specified return period
  2. Share your order details and the reason for return
  3. Our team will verify the request based on supplier policies
  4. Once approved, further instructions will be shared

Return pickup or self-shipping options may vary depending on the supplier.

Refund Process

Refunds are initiated only after the returned product is received and approved by the supplier.

  • For online payments, refunds are processed back to the original payment method
  • For COD orders, refunds may be processed via bank transfer or other suitable methods

Refund timelines may vary depending on payment gateway, bank processing time, and supplier approval.

Order Cancellation & Refunds

Orders may be cancelled before shipment, subject to supplier confirmation. Once an order is shipped, cancellation requests may not be accepted.

Refunds for cancelled orders, if applicable, will be processed as per supplier policies.

Shipping Charges

Shipping charges, if any, are generally non-refundable unless the return is due to a damaged or incorrect product.

Delays & Limitations

Azuba Trends is not responsible for delays in refunds caused by:

  • Supplier verification processes
  • Courier partner delays
  • Banking or payment gateway processing time

We request customers to be patient during the process.

Final Decision

All decisions regarding returns, replacements, and refunds are subject to supplier approval and policy guidelines. Azuba Trends reserves the right to approve or reject requests based on these terms.

Contact Us

For any questions related to returns or refunds, please reach out to us through the Contact Us page. Our support team will assist you with the process.